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Colette Heller was the wife of James Heller. James had to leave after been called by his duty, leaving Collette and their daughter Amaya. When James returned he found out that his family was killed during the viral outbreak.
During this time there was a viral outbreak, resulting in infection and deaths. Blackwatch, a military organization had quarantined the city. A group of Infected are said to have barged into Heller's residence and killed her along with her daughter.